With the new transparency available in digital products, there comes a new problem. What are the key important metrics that will tell you if people have adopted your product? There are no shortage of things you can track. So every time a user interacts with a digital product, they leave a trail, also known as…
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Here are five main ways in which you can tell if people are using the new functionality or tool you’ve just given them. There are pros and cons to each method. For websites, analytics are easily available and you should choose the target metrics in advance, in agreement with the client. For M365 adoptions, there…
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“Data migration” is something I first encountered when working with websites for a Scottish local authority. This 4,000 seat organisation had not touched its website in years, so the content was stale and unloved and the tech was home-made. I did an identical project around three years later with a second Scottish council, this time…
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Programmatic migration is where you use software to achieve a fast data migration. It’s far faster than manual migration. It collects information held in one format, or way, and transforms it so that it can be read in a new context or programme. Web content, for example, is often held in a SQL database A…
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So one of the big challenges in successful project delivery is that while you might be able to influence resourcing for your own team, you have limited to no control over what happens at your client. When the success of your work depends on adoption of the new way of working, or technology, that’s a…
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It is a major challenge trying to keep up with what’s coming out of Microsoft. One colleague described the volume of information as a “firehose”. He’s not wrong. The second challenge is seeing beyond the MS marketing hype. This inevitably dubs even minor stuff as epoch-making and world-breaking. The third challenge is trying to work…
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I work with people who are more savvy than me on information technology. That’s fine, I can baffle them with jargon as well if I have to. One of the more helpful pieces of jargon I’ve picked up is “Legacy”. When you think of a legacy, it’s what you leave behind for most people when…
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So I’ve been mulling over the challenge of rolling out MS Teams Collaboration in an organisation with a history of working in geographic or professional silos. How should teams use MS Teams to work together? What’s the best way to work together in Teams? While MS Teams has been widely in use and massively boosted…
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I haven’t posted here for a little while because I’ve been preoccupied with an intense change management project with a major client. This work has made me reflect on things. Like how the technology is secondary to the people, and the people seeing the value in changing their routines. I’ve used this period as a…
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Who are the early adopters? Volunteers who like change Early Adopter Programmes take advantage of the fact that in every organisation, you have people who are curious and who like to explore and share tips on ways of working better. If you look at Rodger’s Diffusion Curve for new ideas, these people are up to…
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