So I recently managed to spend some time catching up on leadership skills. This post summarises some of the zingers which have stayed with me.
Life is 10% what happens and 90% how you respond to it.
Work is a negotiation. Someone wants you to do something – make a counter offer with a smile.
You can’t know what is happening in someone’s head when you’re presenting. Don’t guess.
“Pause. Break your habitual reaction. A 10 second pause allows you to think, and three deep breaths allow to access the thinking side of your brain.
What lens are you wearing?
Change legacy IT to heritage IT – helps you move people on respectfully.