Don’t second-guess

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So I recently managed to spend some time catching up on leadership skills.  This post summarises some of the zingers which have stayed with me.

Life is 10% what happens and 90% how you respond to it.

Work is a negotiation.  Someone wants you to do something – make a counter offer with a smile.

You can’t know what is happening in someone’s head when you’re presenting.  Don’t guess.

“Pause.  Break your habitual reaction.  A 10 second pause allows you to think, and three deep breaths allow to access the thinking side of your brain.

What lens are you wearing?

Change legacy IT to heritage IT – helps you move people on respectfully.

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